Elena Zárate Calzado&Complementos makes available to its customers its online store, www.elenazarate.com   allowing them buy their models in a practical and safe way. You can also benefit from promotions, gifts and special offers designed exclusively for Clients. We invite you to review the following Terms and Use and Access and the Terms and Conditions of Purchase that rules the acquisition of our exclusive models. The use of this website constitutes your acceptance and agreement to these Terms of Use and Access, Terms and Conditions of Purchase. However, if you have any questions please contact us at the following email: info@elenazarate.com


Elena Zárate Calzados&Complementos is a trade mark resident in Valencia, Spain. Any incident, complaint or claim relating to a purchase made throughout our site, must be communicated to the email address: info@elenazarate.com.      The acceptance of any purchase through the Web implies acceptance of the Terms of Use and Access of www.elenazarate.com        as well as the Terms and Conditions of Purchase, without any kind of objection or reservation. The territorial scope of these is listed in the store, as rated areas.  Excluded Balearic Islands, Ceuta and Melilla and other countries not listed in the rated areas.

Personal information and Commercial Communications: Please note that your personal information will be part of a file owned by Elena Zárate Calzado&Complementos in order to manage and fulfil your order and to send you information about the products we sell, both postal and electronic format. You can exercise your rights of access, rectification, cancellation and opposition as well as to revoke the sending of commercial electronic communications by sending  an email to info@elenazarate.com        or a letter to Elena Zárate Calzado&Complementos, C / Francisco Alcaide 25 46183, La Eliana, Valencia -. Spain.

Intellectual Property: The intellectual and industrial property rights over creations, trademarks, logos, and other protectable contained in the site of Elena Zárate Calzado&Complementos are held exclusively by Elena Zárate Calzado&Complementos or third parties who have authorized their inclusion in web site. The reproduction, distribution, commercialization or transformation of such creations, trademarks, logos, etc., constitutes an infringement of the rights of intellectual property of Elena Zárate Calzado&Complementos or holder thereof, and may lead to the exercise of any judicial or extrajudicial actions they may be entitled in the exercise of their rights.

Written notices and communications: Applicable laws require that some of the information or communications send by Elena Zárate Calzado&Complementos to its customer is written. By using this web site, you agree that most of these communications with Elena Zárate Calzado&Complementos are electronic. Elena Zárate Calzado&Complementos will contact the customer by email or provide information on the Web. For all purposes, the customer agrees to this electronic ways of communication and acknowledges that all contracts, notices, information and other communications that Elena Zárate Calzado&Complementos refers electronically, comply with the legal requirements made ​​in writing. This condition does not affect the rights granted to the customer by law. If you want to send any notifications, please write to the C / Francisco Alcaide 25 46183, La Eliana, Valencia, Spain; or through the following email info@elenazarate.com


Purchase Process

a)  Go to www.elenazarte.com

b)  Look the articles you’re interested in. By a click you can get a zoom of the pictures to see the shoe details from different perspectives, materials, sizes available, references, prices and comments.

c)  Select a shoe and add to the bag. You can choose to continue shopping or complete your order. Once you have entered your personal data, make sure they are correct, and click “confirm”. IMPORTANT: Make sure the shipping and billing address are correct.

d) Please, read and accept de Terms of Use and Access and the Terms and Conditions of Purchase.

e)  Select a payment method: for now, we offer secure payment via Bank Transfer and PayPal.

f)   Confirm the order. After this step, you will receive an email confirming your order.

Prices applicable to each item shown in www.elenazate.com         include VAT (Value Added Tax), but the shipping cost to be added to the total amount due is excluded. In any case, the shipping costs are always displayed in the order.

Elena Zarate Calzado&Complementos has made an effort to display the colours of products closer to reality as possible. However, the colour of the products displayed on screen may be subject to variation depending on your computer monitor, so we cannot guarantee that the colours that appear are exactly like reality.

Payment Methods: The client can make the payment by bank transfer, PayPal or Credit Card / Debit Card (Credit Card/Debit Card payment available soon).

Bank Transfer. The process is usually a little longer because until confirmation of admission is received, the order will not be processed and sent to the customer. To complete the purchase, you must make a bank transfer to the following, indicating your name and order reference:

Titular: María Elena Zárate Martínez


Nro. de Cuenta/IBAN: ES77 1465 0100 9118 0017 2368


Domicilio: C/Francisco Alcaide 25 La Eliana. Valencia.

País: España.

The customer shall pay to the indicated account, the total backorder (product + shipping, if applicable). As soon as the financial institution informs Elena Zarate Calzado&Complementos about the payment, we will send the purchased products. By the way, customer can use the e-mail info@elenazarate.com to request any assistance in completing the purchase orders.

PayPal: PayPal manages operations instantly, without sharing financial information with the recipient. One of the safest ways to buy through internet. PayPal adds an extra layer of protection for consumers who purchase through internet, interfering almost always in favour of the consumer if there is a problem.

Virtual Payment Terminal. To use the credit/debit card to purchase. Coming Soon.

Purchase Orders Processing. Register on our website to make a purchase.  You may or may not register on our website. However, to make the purchase you should provide different personal information. Prior to finish the purchase , the customer will be informed about the exact amount of each order , including the costs associated with shipping and taxes applicable to each of them (when applicable) . The acquisition of the products must be made through the activation button “PAY” link to footer of the purchase application, and expresses the acceptance of the Terms and Conditions before purchasing the products without will be applicable developments that may occur later. Additionally, in “Cart” customer may check the items requested.

Availability Of Products: If for some reason it is not possible to provide any products in an order, Elena Zarate Calzado&Complementos will contact the customer as soon as possible to inform of this fact and shall, if so indicated by the client to refund the price of the product, as well as shipping costs paid in the event that the customer had just purchased the product out of stock.

In cases where is not possible the delivery one or more products included in a same where there are additional products possible to supply, Elena Zarate Calzado&Complementos proceed to full reimbursement the amounts paid for out of stock products, but retain the corresponding quantities of the products that can be supplied as well as shipping costs associated with the delivery of them.

Delivery: As soon as the order is shipped, a tracking number will be provided to the customer via email. The order is sent to the delivery address the client indicates, within a period of 2-10 working days for Penninsular and European countries shipments; and 15 to 21 working days for deliveries outside Europe. If a product cannot be delivered within this time, we will inform you of the delivery date proposed. The products always require a signature on receipt of delivery, so no orders will be delivery to PO, or any type of mail boxes. If the Customer does not receive the order within the time limit may contact Elena Zarate Calzado&Complementos at the following addresses:

European Delivering: europedelivering@elenazarate.com

International Delivering: internationaldelivering@elenazarate.com




  • 12,75€  for the following countries: Andorra, Austria, Belgium, France, Germany, Gibraltar, Italy, Luxembourg; Netherlands, United Kingdom,
  • 26,85€  for the following countries: Denmark, Finland, Greece,  Guernsey, Ireland,  Isle of Man,  Jersey,  Liechtenstein,  Monaco and San Marino,  Norway,  Poland, Sweden, Switzerland, and Vatican.

For Balearic Islands, Ceuta and Melilla and other countries, please send an email to the following email address internationaldelivering@elenazarate.com

Products Returns & Exchanges: Elena Zárate Calzado&Complementos grants the option to cancel the order at any time and at no cost if the cancellation is communicated before the order has been made ​​available for shipment. Otherwise the customer must wait to receive the order to process the refund.

We recommend trying shoes on a carpeted surface to prevent scuffs and scratches, as it should be returned (for exchange and / or return) with all parts included and intact; and with all tags and stickers that can be incorporated.

Changes: Changes will be made in non-used products during the 25 days of receipt. Please email to info@elenazarate.com    before returning the shoes to check if the new desired size is on stock and to indicate the address to which send the item you want to change.

Once we receive the item, we will make the replacement. We will send the replacement item within two business days of receipt, considering the new requested item is on stock. If there is any difference in price of the new chosen article and / or new item, a member of our Customer Service team will contact you prior to shipping, to report if there are any pending payment or reimbursement difference if the case, or reporting on the availability of stock. In case of increasing the number of items, it will be considered as a new order.

The cost of shipping to our offices for the item to change will be assumed by  the customer and the shipping the new item to the customer address and / or delivery address will be assume by Elena Zarate Calzado&Complementos. Please make sure you have proof of delivery in their office or courier company to do the follow-up.

** For changes outside the Peninsula (Spain and Portugal), expenses for shipment to our offices will be the responsibility of the customer, as well as the shipping of the new item. Please note that we are not responsible for items that do not reach our offices in the estimated time because delays. We recommend that customers abroad send packages via a trackball and have proof of receipt.

Returns: Returns are FREE. Will be pleased to replace the item or refund (excluding postage), to customers who wish to return unused products that remain in the same condition and packaging in which they were received, within 28 days from the date of purchase.

Once we receive the product, we will assess its condition and we will contact you with the results within 15 days and we will replace your item back. We will send an e- mail to confirm that your package has been received. Please note that refunds can typically take between 3-5 business days for your bank to make the transaction, depending on the time of processing.  For bank transfer, be sure to indicate the account number in which the original transaction was made. Refunds for returns do not include shipping. Please retain proof of postage as we cannot be responsible for products lost in transit to our offices.

Note that this policy refers to products that are returned due to a manufacturing problem. No refunds or exchanges for defective products are accepted by misuse or external factors that are not related to product manufacturing.

** For returns outside the Peninsula (Spain and Portugal), expenses for shipment to our offices will be the responsibility of the customer, as well as the shipping of the new item. Please note that we are not responsible for items that do not reach our offices in the estimated time because delays. We recommend that customers abroad send packages via a trackable and have proof of receipt.

If you have any problem o question, please contact Customer Service. Send an email to customers@elenazarate.com.